FREQUENTLY ASKED QUESTIONS

What’s the booking process?


Once you select a package and we agree on a location, date and time, i’ll then send an agreement to your email. From there, we’ll solidify the time slot with a 50% non-refundable deposit!




What payment methods do you accept?


I accept Zelle, Venmo and Apply Pay.




What is the turnaround time?


Typically, clients will receive their proofs within 24 hours of the session date. Once you make your selections, your final images are typically sent back within 3 business days. Though this is typical, it all depends on how busy that week is. If you are on a time restraint, please communicate that before booking.




What are watermarked proofs?


These are the thumbnails sent over so that one can choose their final images. The watermarked proofs are SOLELY for choosing images and not for use of any kind (sharing on social media, printing, etc).




How is the location(s) chosen?


If you already have a location in mind, great! We’ll go with that. If not, I’d recommend checking out my Instagram for location ideas (@capturedbyshantel) and googling popular areas to take photos. If from there you are still unsure, you can just tell me the vibe you are going for and I can help you choose a location!




What is your traveling policy?


The first 10 miles are complimentary, but anything greater than that is billed at a rate of $.50 per mile (calculated from Mableton, Georgia).




Do you do studio work?


Since my work is more “lifestyle”, I do not offer studio work with artificial lighting. If one wants to use their home (if there's good natural light coming into the windows) or a natural light studio, such as www.peerspace.com, that is in option. Please note that studio charges are separate. I also have access to a lounge/community room (ideal for branding sessions) for no additional charge.




What is the rescheduling policy?


If rescheduling is due to inclement weather (rain, snow or hail- overcast would not fall into this category), there is no rescheduling fee! Since the forecast is often unreliable, we’d decide whether or not rescheduling is necessary 24 hours before the appointed session ( please take that into consideration if booking makeup and hair). The only time rescheduling due to overcast would be considered at no additional charge is if a client specifically requested a sunset shoot. In that case, rescheduling would be considered based on availability. If rescheduling is NOT due to inclement weather, there is a $30 rescheduling fee applied if 14 days or less notice from appointed date, $40 fee if 7 days or less notice and a $50 rescheduling fee for 48 hours or less notice.




When is the best time to shoot?


On a normal, sunny day, for an outdoor session, the best time to shoot would be before 10am or 2 hours before sunset (when the sun is low). Direct sunlight is not ideal for photos however, if the location chosen has plenty of shade, we’d have more flexibility during the day! If the session is indoors, before 3pm is ideal, that way we get as much sun as possible coming into the location. If it’s an overcast day, it’s best to shoot anytime before 4-5pm (depending how overcast it is). Since we can’t predict whether or not a day will be overcast, I typically recommend clients have as much flexibility as possible on their session date, in case we need to shoot earlier.




What do you recommend for attire?


It’s ultimately up to you, but I recommend wearing colors that will compliment the shoot location. If there are multiple people in the shoot, I recommend color coordinating but also not being too “matchy matchy”.




Do I need to come prepared with a theme?


I ALWAYS welcome my client’s vision! So if you have anything specific in mind, please communicate it and also feel free to send over inspiration (photos from pinterest, social media, google, etc) to assure we’re on the same page. If you have nothing specific in mind, that’s okay too! We will “freestyle” it and just get great, natural “lifestyleish” shots that show your personality.




Do you provide makeup or videography?


I do not provide and I am not affiliated with any makeup artist or videographer. If you need recommendations though, I can gladly send some over (please note that most recommendations are people I follow on social media, not people i’ve personally worked with).